just wait and see

Have you ever gone to a store and had your order messed up?

The first option you have is to kindly make the person behind the counter aware of their mistake, patiently wait for them to fix it and then move on with you life. You cause no hassle cause you know, it’s probably an honest mistake. They are probably underpaid, overworked and don’t need you making their life worse.

The other option is to kick up a fuss, complain, bitch and threaten. This person’s life just got really painful for messing with you. The result? you get compensated for the ‘inconvenience’ you suffered.

I find this such a backwards system. You do a ‘bad’ and get rewarded while if you do a ‘good’ you get nothing. I mean it is understandable, everybody being self motivated will have reasons to give you as little as possible. The only way to raise this ‘minimum’ is to cause them discomfort.

These situations actually get to me. How is it possible that doing ‘good’ is worse? I justify it in the end because the inconvenience experienced is a first world problem. I just don’t care enough about it to jeopardize my values to receive a free large chips value $3.

The only problem is what happens in bigger situations? What if the complaining is preparation for a mess up in a huge future business deal. What if the willingness to complain leads to an amazing opportunity. What if the not complaining leads to being taken advantage of?

I think the solution lies in being on the other side of the counter. If the idea of cutting costs is reversed and you try to give as much as possible then (I hope) people will reciprocate (or at least attract similar company).

Being liberal could make the world a better place.

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When I used to work at killer (KFC) if I messed up an order and they were nice about it I would try sneak them an extra something. Usually more than I would in do in comparison to someone complaining. However managers really don’t like this, it eats into their profits.

McDonald’s and fast food joints are pretty much told that if a customer complains give them what they want 100% of the time.